Frequently Asked Questions
Need help? The frequently asked questions (FAQs) aim to help you find the answers to your questions quickly, without having to make contact.
We have compiled a list of questions we get asked the most, however if you can't find the answer to your question please contact the team on: firstname.lastname@example.org
Our Secure Car Parks at Wren’s Farm and Britannia Wharf are Park Mark accredited. Both have full time on-site management team and have 24 hour CCTV. Both have security lighting and a secure perimeter fence.
Whilst our car parks are secure, we recommend that all valuables are removed from the car prior to parking. We do not accept liability for the interior of vehicles as part of our parking terms and conditions.
You will be given instructions on the day you drop off your car. In short you’ll need to go to the pre-arranged meeting point relevant to your cruise ship/terminal to get our regular transfer back to your car. We will give you a number to call on the day too so you know when the bus will arrive at the meeting point.
Luxury transfer buses run very frequently from both our Park and Ride car parks. They are fully licensed and air-conditioned and are included for up to 4 passengers. There is a £5 extra charge each way extra charge for any additional passengers which is payable locally. The buses will drop you at the cruise terminal you sail from and as near to the ship as possible.
Britannia Wharf Park and Ride – takes 5 minutes (traffic dependant)
To dock – 11am to 3:30pm on cruise days
From dock – 6am to 12 noon on cruise days
Wrens Farm Park and Ride – takes 20 minutes (traffic dependant)
To dock – 12 noon to 3pm on cruise days
From dock – 7am to 11 noon on cruise days
Cruise Parking Ltd, Britannia Wharf, Belvidere Road, Southampton, SO14 5JF & Cruise Parking Ltd, Wrens Farm, Castle Lane, North Baddesley, Southampton SO52 9LY
Yes, our experienced staff will carefully park your car for you in our car park once you’ve unloaded. Cars are parked in lanes for each return date so they usually only need to be moved once and once ready for you return.
Cruise Parking Ltd welcomes bookings from disabled passengers and can cater for anyone. All we ask is that you please call our office after you have made your booking so we can discuss and cater for your specific requirements and make the necessary arrangements.